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I design, build, and run the systems that operations depend on, across the data, the software, and the process.

Product-oriented leader with 8+ years developing, launching, and scaling digital platforms across the full product lifecycle. I've modernized enterprise systems, automated data workflows, managed portfolios of 1,000+ annual programs, and supported $1M+ in revenue through data-informed strategy. Currently building AI-powered tools and writing about systems, philosophy, and the human experience of building things.

FigureUnitPeriodMethod
15,000sales leads and student records recovered and rebuilt2022 to 2025SQL recovery after a database failure, with a reconciliation process
9,000manual steps eliminatedper cycleTime-and-motion study, pre/post
1,000+programs deliveredper yearProgram portfolio records
$1M+gross revenue supported2025 to presentRevenue modeling and multi-year forecasting
30+digital products launched2025 to presentEach shipped with a written specification and runbook
8+years in operations and data2018 to presentEmployment record, see Experience below

Source: Adam Analytics engagement records · periods per row · figures as recorded in the practice record


Product Development & Lifecycle

Directed development, enhancement, and launch of 30+ digital offerings. Defined product scope, delivery models, pricing, and go-to-market strategy. Built modular learning content and micro-credential pathways from concept through market delivery.

Product lifecycle, Requirements definition, Pricing strategy, Market analysis, Go-to-market planning

Platform Integration & Digital Transformation

Led enterprise platform implementations coordinating functional and technical requirements across IT, vendors, and engineering stakeholders. Integrated enrollment, communication, and credentialing workflows across 5+ systems. Designed automated badge and credential logic.

Canvas LMS, Modern Campus, Salesforce, Cirrus SSO, Apporto, Mailchimp, Power Automate

Data Operations & Analytics

Recovered and rebuilt a 15,000-record SQL database, restoring historical integrity and improving lead conversion. Designed automated data workflows and centralized datasets supporting enrollment, revenue, marketing, and executive reporting. Built dashboards for forecasting and performance tracking.

SQL, Advanced Excel, Power BI, ETL workflows, Data validation, Revenue modeling, Reporting automation

AI Engineering & Automation

Designed multi-agent orchestration systems and local LLM infrastructure. Built automation pipelines replacing hours of manual work with single CLI commands. Developed job application assistants, content publishing workflows, and SEC filing data pipelines processing 36,791 records.

Python, CrewAI, LangChain, FastAPI, Docker, LM Studio, Playwright, MCP

Program Management & Operations

Oversaw delivery of 1,000+ annual programs ensuring scalable operations and consistent quality. Built multi-system scheduling and payroll automation eliminating 9,000 manual interactions per cycle. Coordinated 15+ instructors and managed cross-functional execution across marketing, enrollment, and platform teams.

Jira, Confluence, SharePoint, Process automation, Vendor management, Stakeholder coordination

Financial Analysis & Revenue Strategy

Performed financial analysis, revenue modeling, and multi-year forecasting supporting $1M+ in gross revenue. Designed comprehensive pricing proposals and employer-sponsored training frameworks. Analyzed enrollment funnels to identify conversion gaps and optimize marketing spend.

Revenue modeling, Pricing strategy, Forecasting, Funnel analysis, IRS §127 frameworks
2025 – Present

Senior Assistant Director

Directing product development and launch of 30+ workforce offerings. Leading enterprise platform implementations across 5+ systems. Performing financial analysis and revenue modeling supporting $1M+ in gross revenue. Managing facility relocation and hybrid learning environment buildout.

2024 – Present

Co-Founder & Consultant

Launched consulting practice focused on small business operations and marketing systems. Established Jira-based project workflows, developed social media strategy, and built vendor outreach and communication systems for client engagements.

2022 – 2025

Senior Program Manager

Oversaw delivery of 1,000+ annual non-credit programs. Recovered and rebuilt a 15,000-record learner database. Built Canvas-based product components and micro-credential pathways. Streamlined instructor onboarding, payroll, and scheduling workflows across 15+ instructors. Scaled operations from 4 staff to 20+.

2018 – 2022

Program Coordinator / Business Support Specialist

Supported registration, logistics, and customer service for 1,000+ annual training sessions. Built a multi-system scheduling and payroll automation tool eliminating 9,000 manual data interactions per cycle. Improved communication workflows supporting 20,000+ annual student interactions.

2017 – 2018

Financial Advisor

Financial analysis, client reporting, regulatory documentation, and compliance.

Prior

Research Assistant / QA Tester

Data validation, QA testing protocols, technical documentation, and test script development in engineering environments.

Full background →
All case studies →
  • Designing Systems That Survive Their Architects

    Systems with comprehensive documentation kept their operational effectiveness after the architect left. Systems built on tribal knowledge did not.

  • Writing as Thinking: Why Technical Leaders Write

    Leaders who write weekly produce fewer dependency conflicts and fewer reversed decisions, because writing forces them to face objections first. Writing is the thinking, not documentation of it.

  • Database Architecture Decisions Outlast Every Other Technical Choice

    In the systems I have built, database decisions made in the first months stayed the tightest technical constraint for years. Rare migrations were costly.

  • Evaluating LLMs Is the Hardest Problem in AI Engineering

    Teams without systematic evaluation ship features with far higher defect rates. Evaluation is the hardest problem in AI engineering. Building rigorous evaluation infrastructure is the hardest and most valuable AI engineering problem.

  • The Ship of Theseus and Continuous Deployment

    A continuously deployed application replaces nearly all of its code over time. The Ship of Theseus asks whether it is still the same system. The Ship of Theseus reveals that system identity is narrative continuity and purpose, not material composition.

All essays →

B.A. Psychology

University of Missouri-St. Louis · Expected 2026

Coursework in psychology, philosophy of science, and statistics. Pursuing Clinical Psychology PhD specializing in existential psychology.

Certificates

Excel Power User · SharePoint Collaboration Specialist · Power Automate Efficiency · Access Database Management

  • Existential psychology and meaning-making through systems work
  • Philosophy of technology, AI ethics, and automation
  • Cognitive offloading and human-AI collaboration
  • Religious anti-realism and Christian universalism
  • Knowledge architecture and personal productivity systems
  • Stoic practice applied to knowledge work and leadership
PythonSQLFastAPIDocker CrewAILangChainPlaywrightLM Studio Advanced ExcelPower BIPower AutomateSharePoint Salesforce CRMCanvas LMSModern Campus JiraConfluenceGitWordPress ReportLabPandasPostgreSQL
Seedling Jul 4, 2026

The Bus Factor Is a Design Metric

Treating bus factor as a design metric with a target of 2 reduced single-point-of-failure systems from 11 to 3 across 6 engineering teams in 2 quarters.

All notes →