Tag: metrics

Data

Goodhart’s Law in Your Dashboard: When Metrics Fail

When a metric becomes a target, it ceases to be a good metric. Nine of 14 engineering dashboards audited showed Goodhart distortion within 4.3 months.

Philosophy

Epistemology of Metrics: What We Measure and Know

Most organizations confuse measurement with understanding. The epistemology of metrics reveals the gap between data on a dashboard and actual knowledge.