Process
From 9,000 Manual Steps to Zero
I went from 9,000 manual steps to zero by redesigning the process, not by automating it. After I sorted steps into value-adding, error-correcting, or redundant,…
Subtraction
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Jul 03, 2026
Process
Subtraction as Strategy: Lean PMO Design
A three-person PMO outperformed a far larger one by removing recurring process touchpoints. Subtraction is harder than addition, which is why it pays off.
Jun 24, 2026
Process
The Consulting Operations Paradox
In my consulting work, the most valuable intervention was usually removing something, not adding it. Subtraction is harder to sell and easier to live with.…
Mar 16, 2026