Process
From 9,000 Manual Steps to Zero
Going from 9,000 manual steps to zero meant redesigning the process, not automating it. After categorizing steps as value-adding, error-correcting, or redundant, 80% were eliminated…
Tagged
Tag: subtraction
Jul 03, 2026
Process
Subtraction as Strategy: Lean PMO Design
A three-person PMO outperformed a 30-person one by removing 47 process touchpoints. Subtraction is harder than addition.
Jun 24, 2026
Process
The Consulting Operations Paradox
The most valuable consulting intervention in 62% of cases was removing something. Yet consulting economics reward building over removing.
Mar 16, 2026