Process
The Consulting Operations Paradox
The most valuable consulting intervention in 62% of cases was removing something. Yet consulting economics reward building over removing.
Tagged
Tag: operations
Mar 16, 2026
Process
Why Automation Amplifies Process Failures
Automation does not fix broken processes; it accelerates them. After mapping a 9,000-step workflow, 2,100 steps existed solely to correct errors from earlier steps. Automating…
Mar 14, 2026
Process
The Invisible Tax of Context Switching
Context switching costs 23 minutes of recovery per interruption, yet organizations design workflows requiring 40+ daily transitions. The invisible tax is not the switch itself…
Mar 13, 2026